WE NO LONGER CHARGE A FEE FOR TROUBLESHOOTING.
Technical Help: We offer free technical help via phone to people who would be willing to purchase parts from us. If you intend to buy parts locally or from another supplier, please do not call. Free technical help is available to anyone via e-mail, our help forums and our Facebook page. Copies of manuals are also available for download for a $10 service fee. Please visit www.hvacmanuals.com.
We reserve the right to refuse help for any reason and will then recommend calling a qualified technician. If we feel we cannot help with a technical problem in under 10 minutes on the phone, we will probably recommend calling a qualified technician. You can save time by having your model number and other pertinent info available before calling.
We are not responsible for misdiagnosed problems, even if we offered some help in trying to diagnose the problem. We are also not responsible for any misinterpreted wiring and parts diagrams, even if we offered some help in trying to interpret them. All final diagnosis and interpretations are decided by the purchaser or his agent (ie technician).